If you have a free gift these will be sent separately at a later date. They will be dispatched at different times and there will be individual tracking numbers provided for each parcel sent out to you. Any free gifts on the order will be delivered after your main item so don't worry if this takes longer to reach you, it's on its way!

Our Kayak Conversion kits are due to be dispatched from the 13th December 2024. So don't worry these will arrive before Christmas!

Our Cruise Kayak Conversion Kit are only compatible with the below boards.

• Cruise 10'8 Gecko Blue
• Cruise 10'8 Sunburst Orange
• Cruise 10'8 Berry Red
• Cruise 10'8 Paddle Purple

This is mentioned on the listing, if you're having compatibility issues please reach our to our customer service team who will be able to assist.

This will depend on the code in use. Some of our Black Friday codes are available when a minimum spend is met, for further assistance please contact a member of our customer service team.

We understand it is difficult to know if you should wait to get the best deal for the goods you want to purchase and so this Black Friday we've made it simple for our customers! From the beginning of November we will introduce offers right from the start of the month giving opportunity to get a deal throughout, this will be subject to stock availability. The Deals won't be beaten at any point during Black Friday.

We usually aim to dispatch within 3 working days. If your order includes a free gift then this will be delivered separately and will be around one month from the order being confirmed.

Write content to answer to common questions your customers may have about your products, shipping policies..

As a customer, you have 30 days after delivery in which to contact us about any product or service-related issues. Please note we may not be able to process returns after this time period. This does not include manufacturing faults, which are covered by our five-year warranty agreement for our SUPs and one-year warranty for our accessories.

A confirmation email should be sent within around 15 minutes of the order being made on the website. If an email isn’t received then please contact our Support Team and they can confirm the status of the order.

If you no longer want your order then you will need to email our support team regarding this. If your order is already on its way to you as it could not be cancelled, then you must refuse the delivery or the returns postage will need to be covered by you. Our Support Team can provide full guidance on the cancellation and returns process however once you reach out to them.

If you ordered via an authorised retailer such as Amazon and have a warranty enquiry then our support team can help with this. If you need assistance with a delivery or payment query then we recommend sending your request direct via the site you made the order.

As of the 1st November, we will offer an extended Christmas returns period meaning any purchases from this time can be returned until the 31st January for a full refund should they are unused and in the original packaging.

You can return unwanted and unused goods to us within 30 days from date of receipt. The postage back to us is paid by the customer but you must contact the Support Team first to authorise the return. Any free gifts on the order must also be returned in order to receive a full refund.

Although we would not expect there to be any issues with the goods, should there be any problems then our Support Team can help arrange a return and replace or refund the order subject to availability. For returns under warranty we offer free returns for the first 6 months from date of receipt, after this time the customer is responsible for the return postage. Kindly retain the original packaging if you intend to return you intend to return your order.

If you have a free gift or more than one product on the order then these will be sent separately. They will be dispatched at different times and there will individual tracking numbers provided for each parcel sent out to you. Any free gifts will be delivered after your main item so don’t worry if this takes a bit longer to reach you, it’s on its way!

Although we would not expect there to be any issues with the goods, should there be any problems then our Support Team can arrange a free return and replace or refund the order as required.' - Free returns are only in the first 6 months of purchase.