FAQ's

As a customer, you have 30 days after delivery in which to contact us about any product or service-related issues. Please note we may not be able to process returns after this time period. This does not include manufacturing faults, which are covered by our five-year warranty agreement for our SUPs and one-year warranty for our accessories.

A confirmation email should be sent within around 15 minutes of the order being made on the website. If an email isn’t received then please contact our Support Team and they can confirm the status of the order.

If you no longer want your order then you will need to email our support team regarding this. If your order is already on its way to you as it could not be cancelled, then you must refuse the delivery or the returns postage will need to be covered by you. Our Support Team can provide full guidance on the cancellation and returns process however once you reach out to them.

If you ordered via an authorised retailer such as Amazon and have a warranty enquiry then our support team can help with this. If you need assistance with a delivery or payment query then we recommend sending your request direct via the site you made the order.

Our courier service is unable to deliver orders with a delivery address at a pack station or PO box. However, for our heavier items weighing over 30kg, we provide a complimentary Room of Choice delivery service. Our delivery partner will reach out to coordinate a convenient delivery date with you. Please anticipate an additional two working days for the shipment of these products.

Once dispatched, you will be sent tracking information via email. This will be sent to the email address used to place the order, keep an eye out in your junk/spam folder.

If you have a free gift or more than one product on the order then these will be sent separately. They will be dispatched at different times and there will individual tracking numbers provided for each parcel sent out to you. Any free gifts will be delivered after your main item so don’t worry if this takes a bit longer to reach you, it’s on its way!

If you need to change the delivery address that was confirmed on the order then you can email our support team with the new address. If the order has already began processing then the request to divert the parcel can then be sent to the courier. We sadly can not guarantee this will be carried out by the courier but we will try our best to have it reach its intended destination.

Please refer to the items product page to find this information. It will be displayed beneath the 'pre order' or 'add to cart' button.

A confirmation email should be sent within around 15 minutes of the order being made on the website. If an email isn't received then please contact our Support Team and they can confirm the status of the order.

As of the 1st November, we will offer an extended Christmas returns period meaning any purchases from this time can be returned until the 31st January for a full refund providing they are unused and in the original packaging.

You can return unwanted and unused goods to us within 30 days from date of receipt. The postage back to us is paid by the customer but you must contact the Support Team first to authorise the return. Any free gifts on the order must also be returned in order to receive a full refund.

Although we would not expect there to be any issues with the goods, should there be any problems then our Support Team can help arrange a return and replace or refund the order subject to availability. For returns under warranty we offer free returns for the first 6 months from date of receipt, after this time the customer is responsible for the return postage. Kindly retain the original packaging if you intend to return you intend to return your order.

Although we would not expect there to be any issues with the goods, should there be any problems then our Support Team can arrange a free return and replace or refund the order as required.' - Free returns are only in the first 6 months of purchase.